Communications – ARMA Magazine

Whitepaper Review: From Rules to Reflex—Transforming Information Governance into a Cultural Value

Written by Jim Merrifield on September 22, 2025. Posted in Change Management, Collaboration, Communications, Education, Information Governance, Information Management, Knowledge Management, Leadership & Management Skills, Uncategorized.

Written by Jim Merrifield, ARMA Chair and Director of Information Governance and Business Intake at Robinson+Cole Having spent years helping organizations grapple with the realities of information governance (IG), I was drawn to ARMA International’s...

The Gamification of Records Management

Written by Richard Lang on August 18, 2025. Posted in Change Management, Collaboration, Communications, Records.

Aside from those who are in the field, no one thinks records management is fun. It is the office-equivalent of doing laundry or cleaning out the garage. However, for our organizations, having information owners properly retain or dispose of...

Do We Really Mean “Responsibility”?

Written by Lewis S. Eisen on April 7, 2025. Posted in Artificial Intelligence, Change Management, Collaboration, Communications, Compliance, Information Governance, Information Management, Policy, Uncategorized.

To make sure a house is sound, we periodically check the foundation for cracks. When we find one, we need to patch it up, because leaving it in place threatens the stability of the entire structure. What if some of the most fundamental statements...

The First 90 Days: A Quick-Start Guide for New Managers

Written by Julia Davis on June 24, 2024. Posted in Change Management, Collaboration, Communications, Leadership & Management Skills.

The first 90 days are critical for any new manager. Whether you’ve been promoted internally and are now responsible for overseeing your former peers or have been brought in from outside and need to get up to speed on a new organization, it can be...

Chronicle of a Records Manager: Controlling the Chaos of Disaster Response and Recovery

Written by Kimberly Johnson on April 28, 2022. Posted in Archiving, Communications, Disaster Recovery, Documents, Physical Records Management, Records, Records Management, Uncategorized.

In the field of records management, there are logistical and large-scale projects that can challenge and perplex RIM professionals. These undertakings require planning, communication, documentation, and collaboration to be successful. In some instances,...

Antiquated Policy Wording: Part 4 — The Problem with “Should”

Written by Lewis S. Eisen on April 26, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the final article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.” Of the three modal verbs discussed in this article, “should” suffers the worst identity...