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Antiquated Policy Wording: Part 4 — The Problem with “Should”

Written by Lewis S. Eisen on April 26, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the final article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.” Of the three modal verbs discussed in this article, “should” suffers the worst identity...

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Antiquated Policy Wording — Part 3: The Problem with “May”

Written by Lewis S. Eisen on April 15, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the third article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.” The word “may” suffers from the same deficiencies as “must,” discussed in Part 2....

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Antiquated Policy Wording — Part 2: The Problem with “Must”

Written by Lewis S. Eisen on April 8, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the second article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.”(Read Part 1 here.) In traditional policy wording, writers use “must” to indicate...

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