Education – ARMA Magazine

Whitepaper Review: From Rules to Reflex—Transforming Information Governance into a Cultural Value

Written by Jim Merrifield on September 22, 2025. Posted in Change Management, Collaboration, Communications, Education, Information Governance, Information Management, Knowledge Management, Leadership & Management Skills, Uncategorized.

Written by Jim Merrifield, ARMA Chair and Director of Information Governance and Business Intake at Robinson+Cole Having spent years helping organizations grapple with the realities of information governance (IG), I was drawn to ARMA International’s...

Certifiable: Crank Up Your Confidence and Career with Complementary Certifications

Written by Kimberly Johnson on May 26, 2025. Posted in Education.

In the fields of Records and Information Management (RIM) and Information Governance (IG), professionals are faced with a dynamic but increasingly complex landscape. As the volume and variety of data grows exponentially, so too do the challenges and...

Antiquated Policy Wording: Part 4 — The Problem with “Should”

Written by Lewis S. Eisen on April 26, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the final article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.” Of the three modal verbs discussed in this article, “should” suffers the worst identity...

Antiquated Policy Wording — Part 3: The Problem with “May”

Written by Lewis S. Eisen on April 15, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the third article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.” The word “may” suffers from the same deficiencies as “must,” discussed in Part 2....

Antiquated Policy Wording — Part 2: The Problem with “Must”

Written by Lewis S. Eisen on April 8, 2020. Posted in Communications, Education, Leadership & Management Skills, Policy.

This is the second article of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.”(Read Part 1 here.) In traditional policy wording, writers use “must” to indicate...

Antiquated Policy Wording: Part 1 — “Must,” “May,” and “Should”

Written by Lewis S. Eisen on April 1, 2020. Posted in Communications, Education, Featured, Leadership & Management Skills.

This article is the first of a four-part series on drafting requirements in IM policies, looking at the problems of using the words “must,” “may,” and “should.” Part 1 — Overview The traditional use of “must,” “may,” and “should” when drafting...

Take the IG Maturity Index Survey

Written by ARMA International on November 20, 2019. Posted in Education, Information Governance.

Take the IG Maturity Index Survey Now There is still time to participate in the Information Governance (IG) Maturity Index Project. Does your organization have the necessary elements in place to implement a successful information governance...

ARMA, AIEF Collaborate for Special Edition of IM Magazine

Written by ARMA International on October 31, 2019. Posted in Education, News & Analysis.

ARMA International and the ARMA International Educational Foundation (AIEF) are pleased to announce their collaboration on Information Management Magazine, ARMA-AIEF Special Edition, published in mid-November. Download the free PDF format. Purchase...

Mind Tools for Managers: A Crash Course in Effective Management Skills

Written by Charity Whan on April 9, 2019. Posted in Change Management, Education, Leadership & Management Skills, Review.

Mind Tools for Managers: 100 Ways to Be a Better Boss focuses on identifying the complete list of skills that managers can master to be better leaders in their organizations. The authors provide working professionals with practical advice for these...